From good to great, excellence is achieved through a relentless pursuit of perfection. It is hard-earned and requires sharp strategic intent, uncompromising vision, steadfast leadership, and the genuine will to create a culture of excellence by developing people and their ability to solve problems collaboratively. The four pillars of Operational Excellence are:
A typical engagement begins with a diagnostic of all in-scope business and operational processes (as selected with the client). The main goal of this initial phase is to identify performance gaps, quantify benefits, and develop a detailed roadmap for implementation, prioritized according to client business objectives.
In the event that the client has ongoing internal improvement initiatives, Flow Partners works in partnership with these project teams to help assess and prioritize current projects and accelerate improvement results across the value chain.
A Flow Partners diagnostic follows a balanced approach of people, process, and technology and typically includes: